If you are needing to cancel an order, cancellations must be submitted within 24 hours of purchase. I do not except refund requests, but I do exchange for size. If you are exchanging for size, the buyer is responsible for all postage costs relating to the exchange.
Because our dresses are not ready to ship, but are made to order, they require a 2-3 week processing timeframe plus the shipping method you purchased at checkout. If you are needing your order for a specific date, you MUST contact the shop, prior to purchased to make a request and receive a response as to the feasibility of your request.
Please note: Once your order is shipped out via USPS, our shop is no longer responsible for any delays or lost packages, this is the responsibility of the service handling the shipping: USPS. Tracking will be attached to the order and any questions on tracking the package should be referred to USPS, as they will be able to answer your concerns or questions.